Budget-driven delayed calls
Household budgets in Branford Center run lower than the New Haven average (median income here is $70,391 against $113,750 across the wider service area), and we notice that translates into more owners riding a noisy door for months before calling, which is understandable but costly: a roller that's been grinding for a year usually takes the track lip with it, turning a $40 part into a $300 one.